Responsible Gaming

At Crickex11 Responsible Gaming
Keep It Fun, Not Harmful

Betting isn't just about winning or losing — it's entertainment. At Crickex11, we believe the real enjoyment comes when every player knows their limits. We're with you every step of the way.

18+ For Adults Only
24/7 Support Services
100% Secure Platform
Age Verification Required
Deposit Limit Setting
Self-Exclusion Feature
Awareness Training

What We Do for Responsible Gambling

Crickex11 is more than a gaming platform — we invest in your wellbeing and safety every single day.

Age Verification System
Age verification is mandatory when registering on Crickex11. No one under 18 can open an account. Our NID-based verification process ensures that only adults can access the platform.
Deposit & Betting Limits
You can set your own daily, weekly, or monthly deposit limit. Once set, it takes effect immediately. Increasing the limit requires a 24-hour waiting period — this is intentional by design.
Cooling-Off Period
If you're feeling frustrated or on a losing streak, take a break. Crickex11 lets you activate a "cooling-off" mode for anywhere from 24 hours to 30 days, during which all betting is completely suspended.
Self-Exclusion
If you feel betting is becoming harmful, you can temporarily or permanently close your account yourself. During self-exclusion, no marketing messages will be sent to you either.
Loss Limit Setting
Decide in advance the maximum amount you're willing to lose within a given period. Once you reach that limit, Crickex11 will automatically alert you or temporarily suspend your betting.
24/7 Support
If you have any questions or concerns about responsible gaming, our support team is always ready to help. Live chat in Bengali, email, or phone support is available 24 hours a day — completely non-judgmental.
1

What Responsible Gaming Really Means

Responsible Gambling or Responsible Gaming It means treating betting as a form of entertainment — not a livelihood or a way to solve problems. At Crickex11, we always say: enjoy cricket betting, but know your limits.

Millions of people in Bangladesh love cricket. Betting is meant to add a bit of excitement to that passion. But when the thrill turns into an obsession, it can take a toll on your family, finances, and mental health.

Crickex11's responsible gambling policy is built on three core pillars:

  • Awareness: Know when to stop.
  • Control: All the tools are in your hands — limits, breaks, and exclusion.
  • Support: We'll be by your side through the tough times and help you find your way through.
Keep in mind: Betting always carries risk. No platform can guarantee winnings. Only bet what you can afford to lose without it affecting your everyday life.

Crickex11 believes a healthy, happy player is the best player. That's why we don't just focus on helping you win — we're committed to keeping you safe. Responsible gambling isn't a business policy for us; it's an ethical obligation.

2

Recognizing the Signs of Problem Gambling

Most people don't realise they've crossed the line until it's too late. Crickex11 wants you to catch the warning signs early. If you notice any of the following, you may need support:

These signs aren't a mark of weakness — they're simply warning signals. Seeking help is the smart thing to do.
  • Chasing losses by continuing to bet in an attempt to "win back" money you've lost.
  • Borrowing money from family or friends to fund your betting.
  • Lying or hiding the truth about your betting.
  • Betting with money set aside for bills or food.
  • Feeling restless or irritable when you're not betting.
  • Prioritizing betting over work, family, or sleep.
  • Repeatedly returning to betting despite trying to stop.
  • Blaming yourself or feeling emotionally crushed after a loss.

If you notice even one of the signs above in yourself, take a moment to pause. Reach out to the Crickex11 support team. We won't judge — we'll help.

3

Responsible Gaming Tools at Crickex11

Crickex11 puts a set of powerful tools right in your hands so you can manage your own betting experience. They're straightforward to use and take effect immediately.

Deposit Limit
Set your own maximum daily, weekly, or monthly deposit limit.
Loss Limit
Set a cap on how much you're willing to lose within a given period, before you start.
Session Time Limit
Set how long you want to play — you'll get an automatic alert when time is up.
Cooling-Off
Take a break of 1 to 30 days. No bets can be placed during this period.
Self-Exclusion
Close your account completely for 6 months or more.
Marketing Opt-Out
You can opt out at any time to stop receiving promotional messages and offers.
4

Self-Assessment

Answer the following questions honestly. This isn't a test — it's simply a way to check in with yourself.

1
Have you ever bet beyond your budget and regretted it afterwards?
2
Have you ever felt compelled to bet more in order to win back money you'd lost?
3
Has betting caused you to neglect your family, work, or studies?
4
Have you ever tried to stop betting but found you couldn't?
5
Have people close to you ever expressed concern about your betting?
6
Have you ever used money meant for essential expenses on betting?
Result: If you answered "yes" to 2 or more of these questions, reach out to the Crickex11 support team or activate self-exclusion. That's the courageous step to take.
5

How to Set Limits & Protections

Using the responsible gambling tools on the Crickex11 app or website is straightforward. Just follow the steps below:

1
Log In to Your Account
Log in to your Crickex11 account and click the profile icon in the top right corner.
2
Go to the "Responsible Gaming" Section
Go to the Settings menu and look for the "Responsible Gaming" option.
3
Set Your Preferred Limits
Set a deposit limit, loss limit, or session time — whichever you need. Enter the amount and click "Save".
4
Activate Cooling-Off or Exclusion
If you need a short break, choose a cooling-off period. For a longer break, opt for self-exclusion.
5
Confirm & Save
An OTP will be sent to your registered mobile number to confirm the setting. Use the OTP to complete the change.
6
Contact Support
If you need help, reach out via live chat or email us at support@crickex11.ws. Our team is available around the clock.
6

10 Golden Tips for Safe Betting

These tips are drawn from the experience of seasoned players who have been betting responsibly on Crickex11 for years — and they'll help you get more out of your betting experience.

Set Your Budget Upfront

At the start of each month, decide how much you're setting aside for betting. Treat it as an entertainment budget — just like money you'd spend at the cinema or a restaurant. Once it's gone, it's gone.

Don't Bet on Impulse

Don't bet blindly just because your favorite team is playing. Decisions made in anger, sadness, or excitement are often the wrong ones. Keep a clear head and analyze before you act.

Avoid "Revenge Betting" After a Loss

After a losing streak, don't try to win back your losses with one big bet. This is known as "chasing losses" and it's the most dangerous habit you can develop.

Take Regular Breaks

Don't bet for hours on end without a break. Take at least a 15-minute break every hour — get up, walk around, have some water.

Don't Assume Winning Is the Norm

One big win doesn't mean winning is the norm. In betting, both wins and losses are part of the game. Set aside a portion of your winnings rather than putting it all back on the line.

Let Your Family Know

Talk openly with your family about betting. There's nothing to hide — done responsibly, it's simply a form of entertainment. But having people close to you in the know helps keep you more accountable.

Don't Treat It as Your Only Income Source

Betting can never replace a regular income. Those who think otherwise end up suffering the most. It's entertainment — nothing more.

Never Bet with Someone Else's Money

Never bet with borrowed money or funds that belong to your family. Only play with your own personal entertainment budget.

Use Limit Tools

The limit-setting feature on Crickex11 isn't just for people with a problem. Every responsible player uses it — it's a sign of smart betting.

Don't Hesitate to Seek Help

If you feel something is wrong, reach out to Crickex11 support right away. Asking for help isn't a weakness — it takes courage.

7

FAQ

Self-exclusion is a serious protective measure. It cannot be lifted before the set period ends. Once the period is over, you'll need to actively request account reactivation, and a 24-hour waiting period will apply. This is intentional — to prevent impulsive decisions to return.

Lowering your deposit limit takes effect immediately. Increasing it, however, requires a 24-hour waiting period. This rule is intentional — it's there to prevent impulsive spending in the heat of the moment.

Crickex11 does not close accounts on behalf of third parties. However, if a family member believes someone is struggling with problem gambling, they can contact us at support@crickex11.ws. We will review the situation and take appropriate steps.

Yes, completely safe. Your account balance remains fully intact during a cooling-off or self-exclusion period. You can withdraw your funds at any time during this period, but betting and deposits will not be permitted.

Yes. Crickex11 verifies your national ID or date of birth during registration. No one under 18 can create an account. If someone attempts to register using false information, that account will be permanently closed.

Setting deposit or session limits generally does not affect your bonus eligibility. However, promotional communications are paused during self-exclusion or cooling-off periods. This is actually a benefit — it removes the temptation of seeing offers during a vulnerable time.
Safe & Responsible
Bet Responsibly, Play Happily

Betting at Crickex11 isn't just about the thrill — it's a safe and trusted experience. Join today and play smart with our responsible gaming tools.

বাংলা