Frequently Asked Questions

Crickex11 FAQ — answers to all your questions
All answers in one place

Find detailed answers to any question about Crickex11 right here. Clear, straightforward guides covering registration, login, payments, bonuses, and betting rules — all in one place.

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Account & Registration

Opening an account on Crickex11 is quick and simple. on the registration page Go to the registration page and fill in your mobile number, full name, password, and referral code (if you have one). Verify with the OTP and your account will be activated instantly. The whole process takes no more than 2 minutes.

You must be at least 18 years old to register on Crickex11. Creating or using an account by anyone under this age is strictly prohibited. Please provide accurate information during registration for age verification.

No. Only one account per person is allowed on Crickex11. If multiple accounts are found linked to the same individual, all accounts may be permanently suspended and any balances forfeited.

login page Go to the login page and click the "Forgot Password?" link. Enter your registered mobile number — an OTP will be sent to you. Use the OTP to set a new password. The entire process takes 3–5 minutes.

After logging in, you can update your details — except your phone number and email — from Profile Settings. If you need to change your phone number or name, please contact our support team support@crickex11.wsto send us an email.
Deposits & Withdrawals

After logging in, click the "Deposit" button on your dashboard. Select bKash or Nagad as your payment method, enter the amount, and send the payment to the designated number. Once you confirm with the transaction ID, your balance is usually updated within 2–5 minutes.

The minimum deposit on Crickex11 is ৳300 and the minimum withdrawal is ৳500. Maximum limits depend on your chosen payment method and your account's VIP level. For more details, Payment Page here.

Withdrawals from Crickex11 are typically processed within 5 to 15 minutes. During peak hours, it may take up to 1 hour. Withdrawals between midnight and 6 AM may take slightly longer. If you experience any issues, please contact support.

Wait 15 minutes first. If it still hasn't arrived, collect your bKash/Nagad transaction ID and screenshot, then support@crickex11.ws. Our team will verify your request promptly and credit the balance to your account.

Crickex11 currently supports the following payment methods:
  • bKash — Personal & Merchant
  • Nagad — Personal
  • Rocket — Personal
  • Bank Transfer — Selected Bank
  • Crypto — USDT (TRC20)
To learn more, Payment Page here.
Bonuses & Promotions

New Crickex11 members get a 100% Welcome Bonus on their first deposit. Deposit ৳1,000 and receive an extra ৳1,000 in bonus funds. To learn about the maximum bonus cap and rollover requirements, visit our Promotions Page here.

Bonus funds cannot be withdrawn directly. Each bonus comes with a rollover requirement — typically you need to wager 5–10 times the bonus amount. Once the rollover is met, the bonus is added to your main balance and can then be withdrawn.

Yes! Earn bonuses by inviting friends through Crickex11's referral program. When a friend registers with your referral code and makes their first deposit, both of you will receive a bonus. For full details, on the Promotions page here.

Every Monday, cashback on the previous week's net losses is automatically credited to your account. The cashback rate varies by VIP tier — standard members receive 3% and VIP members receive up to 5%.
Betting & Games

After logging in, go to the "Live Betting" section. All ongoing cricket matches will be listed there. Click on your preferred match, choose a market (e.g., next ball outcome, over total runs), enter your stake, and confirm your bet. Live odds update every second.

Once a bet is confirmed, it generally cannot be cancelled. However, for certain markets before a match starts, a "Cash Out" option may be available, allowing you to partially or fully close your bet and lock in a guaranteed profit. If this option is available, it will appear on your bet slip.

You can bet on the following sports at Crickex11:
  • Cricket (IPL, BPL, T20, ODI, Test)
  • Football (Premier League, La Liga, Serie A)
  • Tennis, Badminton, Basketball
  • E-Sports (CS:GO, Dota 2)
  • Live Casino (Baccarat, Roulette, Blackjack)

If a match is fully cancelled, all bets on that match are voided and stakes are refunded in full. If a match is suspended and later resumed, all bets remain active. For full details on the rules, Terms & Conditions Privacy Policy.
Security & Verification

KYC verification is required to process large withdrawals and to keep your account secure. Upload a photo of your National ID (NID) or passport from Profile Settings. Verification is usually completed within 24 hours.

Change your password immediately and support@crickex11.wsto request a temporary account suspension. End any active login sessions from unrecognized devices. Our security team will act promptly.

Yes, Crickex11 supports SMS-based two-step verification (OTP). An OTP is sent to your registered number each time you log in or make a large withdrawal. You can enable or disable this feature from your profile settings.
Mobile App

on the Download page Select the Android or iOS version. For Android, download the APK file and install it — you'll need to enable "Unknown Sources" in your phone's settings first. iOS users can open the site in Safari and tap "Add to Home Screen".

When a new update is available, you'll see an automatic notification prompting you to update when you open the app. You can update directly from there, or Download Page Download and install the latest version APK from there.

Start by closing the app and reopening it. If the problem persists, restart your phone. To clear the app cache, go to Settings → Apps → Crickex11 → Clear Cache. If the issue continues, uninstall the app and reinstall it fresh.
Support & Contact

Ways to reach the Crickex11 support team:
  • Email: support@crickex11.ws
  • Live Chat: After logging in, click the chat icon at the bottom right of the site
  • Time: 24 hours a day, 7 days a week
Support is available in Bengali.

For any complaints or issues support@crickex11.ws. Please describe your issue clearly and attach screenshots if needed. We typically respond within 24 hours.

Crickex11 is committed to responsible gaming. You can set daily or weekly deposit limits from your Profile Settings. If needed, you also have the option to voluntarily suspend your account for a set period. For more details, Responsible Gaming page here.
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Why Choose Crickex11

Millions of Bangladeshi players trust Crickex11 — here's why.

Instant Payments
Withdrawals via bKash, Nagad, and Rocket are processed in just 5–15 minutes. Payments are handled 24/7 — no delays on holidays.
Best Odds & Markets
Bet on 20+ sports including cricket and football. Crickex11 offers some of the highest odds in the market — giving you a better shot at bigger wins.
Full Support in Bangla
The entire platform is in Bangla — from the interface to customer support. No language barriers.
100% Secure
Your account is protected with SSL encryption, OTP verification, and suspicious transaction monitoring.
Exciting Bonuses
Welcome bonus, cashback, referral rewards, and weekly promotions — get more value on every deposit.
Smart Mobile App
A fast, lightweight, and easy-to-use app for Android and iOS. Live scores, bet notifications — all in one place.

Everything You Need to Know About Crickex11

Crickex11 is one of Bangladesh's most popular online betting platforms. Built with Bangladeshi cricket fans in mind, it offers live betting, casino games, and fast payments. The Crickex11 FAQ section is designed to help both new and existing members quickly find answers to any question they may have.

New members often ask: how to register on Crickex11, how to send money via bKash, when will I receive my bonus — detailed answers to all these questions are available in the FAQ section above. Crickex11 is committed to ensuring that members can use the platform with complete clarity and confidence.

Please note: All transactions on Crickex11 are fully encrypted and secure. Your personal information is never shared with any third party.

Payment FAQs

Payment-related questions are the most common ones we receive at Crickex11. Since bKash and Nagad are the most widely used payment methods in Bangladesh, Crickex11 prioritizes both. Deposits are straightforward — just send to the designated number and submit your transaction ID. Withdrawals are just as fast, with funds typically reaching your bKash or Nagad account within 15 minutes.

Bonus & Promotions

Crickex11 has a compelling bonus structure. From a 100% welcome bonus on your first deposit to weekly cashback, referral bonuses, and special match promotions — Crickex11 works hard to give its members the best value possible. Bonuses come with a rollover requirement, which may be new to some members. Simply put: once you've wagered a set multiple of the bonus amount, you can withdraw it.

Live Betting Experience

Crickex11's live betting section is built with cricket fans in mind. From IPL and BPL to the T20 World Cup, hundreds of markets are available for major matches. Odds shift with every ball, so quick decisions matter. Crickex11's platform is fast enough that you'll experience zero lag during live betting.

Security & Privacy

Crickex11 takes the security of members' data seriously. All transactions are protected using advanced SSL encryption technology. Our KYC verification process adds an extra layer of account security. Your personal information, banking details, and transaction history remain completely confidential. For more details, please read our Privacy Policy Privacy Policy.

Responsible Gaming

Crickex11 believes entertainment is best enjoyed responsibly. To help members stay in control, the platform offers deposit limits, betting breaks, and voluntary account self-exclusion. Crickex11 enforces a strict underage gaming prevention policy to protect minors and families. Learn more on the on the Responsible Gaming page

Tips: If you can't find your answer in the Crickex11 FAQ, reach out via live chat directly. Our Bengali-speaking support team is available 24/7 and ready to help.
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Support Hours
Bengali-language support is available 24 hours a day, 7 days a week.
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