Crickex11's Privacy Policy –
Your Data, Our Responsibility

Crickex11 (hereinafter referred to as "we", "us", or "the platform") is a trusted online cricket betting and gaming platform serving users in Bangladesh. This Privacy Policy covers our website crickex11.ws And applies to users of the associated mobile application.

This policy details what information Crickex11 collects, why it is collected, how it is used, and how it is kept secure. By using our services, you are deemed to have accepted this Privacy Policy.

Our Privacy Policy is built in accordance with international data protection standards. Your information is completely safe with Crickex11, and we will never misuse it — that is our commitment to you.

Crickex11 collects different types of information from you at various stages. The details are outlined below:

A) Information Collected at Registration

• Full Name & Username
• Mobile Number (linked to bKash / Nagad / Rocket)
• Email Address
• Date of Birth (for age verification)
• Password (stored in encrypted form)

B) Information Collected During KYC Verification

• National ID (NID) Number & Photo
• Passport or Driving License (where applicable)
• Selfie or live photo (for identity verification)
• Proof of Address (utility bill or bank statement)

C) Transaction Information

• Deposit & Withdrawal History
• Mobile Banking Number & Transaction ID
• Betting history and win/loss records

D) Automatically Collected Information

• IP address and geographic location
• Device type, operating system, and browser
• Platform activity logs (login times, page visits)
• Data collected from cookies and tracking pixels

Crickex11 uses your personal information solely for the purposes listed below — it is never used for anything beyond this:

• Account Management: For registration, login, password reset, and account verification.
• Transaction Processing: To process deposits and withdrawals securely.
• Support Services: To respond to your complaints and inquiries.
• Security & Fraud Prevention: To detect unusual activity and keep your account secure.
• Personalized Experience: To show you promotions and offers tailored to your preferences.
• Legal Obligation: To comply with applicable laws and regulatory authority directives.
• Service Improvement: To improve the functionality and usability of the platform.

Crickex11 does not generally share your personal information with anyone. However, information may be shared in the following limited circumstances:

Payment Processors

Transaction data necessary to process payments through gateways such as bKash, Nagad, and Rocket is shared with those providers. Each of these third parties operates under its own privacy policy.

Legal Obligations

Data may be disclosed in response to court orders, government investigations, or regulatory legal requirements. We will make every reasonable effort to notify you in such cases.

Technology service providers

We work with certain technology service providers (such as server hosting and analytics) to operate the platform. They may only use your data for the specific contracted purposes.

Crickex11's website and app use cookies and similar tracking technologies to enhance your experience and ensure the platform functions properly.

You can control or delete cookies at any time through your browser settings. Please note that disabling essential cookies may limit certain features of the platform.

Crickex11 uses industry-standard technologies and practices to protect your personal information. Our security framework is described in detail below:

• SSL/TLS encryption: All data transmissions are secured with 256-bit encryption.
• Password Hashing: Your password is never stored in plain text — advanced hashing algorithms are used at all times.
• Two-factor authentication: OTP verification for an added layer of security.
• Firewall & Intrusion Detection: Active security measures to prevent unauthorized access.
• Regular security audits: Regular system audits conducted by independent third-party experts.
• Restricted staff access: Only authorized personnel are permitted to access data on a need-to-know basis.

As a Crickex11 user, you have the following rights over your own data:

To exercise these rights, please contact our support team. We will respond to your request within 7 business days.

Crickex11 does not retain your data longer than necessary. Retention periods for different types of information are outlined below:

Once the retention period expires, data is securely deleted or anonymized. Certain information may be retained longer if required by law.

Crickex11 is intended strictly for individuals aged 18 and above. We do not knowingly collect information from any minors.

If a parent or guardian discovers that their minor child is using Crickex11, they should immediately support@crickex11.ws-to contact us. We will close that account immediately.

Crickex11 may update or revise this Privacy Policy from time to time. When changes are made:

• The "Last Updated" date at the top of the page will be revised.
• You will be notified by email or SMS of any significant changes.
• Continued use of the platform after any changes take effect will be considered acceptance of the updated policy.

We recommend visiting this page regularly, especially before making any significant transactions.

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact us:

Your privacy is our highest priority. Crickex11 is always by your side — safe, transparent, and trustworthy.